Shipping & Returns

We only ship to your confirmed address (the address on file with your credit card company, if you need to ship to an alternative address, please call your credit card company and add the alternative ship-to address to your acct).
Note: Normal Delivery is available to all countries except : Africa,Brazil,Vietnam

We provide a 100% money back authenticity guarantee on all of the shoes on our website. Please understand that shoes are shipped directly from third party warehouses. We make every attempt to only work with accredited and licensed warehouses, however if in case you think the shoes you received may not be the same as what your order, we simply ask that you return them to us for a full refund.

We will provide a refund or replacement in time once we receive the proof (photos) of damages. Returns and Exchanges will only be accepted if they are requested within one week of receiving the parcels.
Please DO ask us for returning address, DO NOT simply ship them back to the original address, or refund won`t be successfully processed.

Refunds

Unfortunately, no shipping cost will be refunded. Some processing fee and restocking fee will be charged. For refund details, please contact our customer service to learn more.
Cancellation Fee
We charge a certain handing fee of 5% for cancellations to cover transaction costs. Cancellations will only be accepted before your order shipped out.

15 Responses to “Shipping & Returns”

  1. icebergslimmd October 8, 2016 at 7:00 pm Permalink

    Re: order #13830
    I ordered a pair of Jordan Retro 10.
    I received confirmation or the processed order and payment; but wanted to know the approximate shipping and arrival dates. Thank you.
    Mark davis.

    • donald jones March 18, 2017 at 8:54 am Permalink

      It usually takes about 10-15 days to arrive,and we have sent the tracking number to your email address,please check that,thank you.

    • Reniacraig March 28, 2017 at 1:17 am Permalink

      How long will it take for my shoes to come if i live in new orleans lousiana.

  2. Marquis January 10, 2017 at 10:03 pm Permalink

    I would like to track my shoes

  3. Holly January 30, 2017 at 10:25 pm Permalink

    How long does shipping take

  4. torrancedclark March 20, 2017 at 4:30 pm Permalink

    I haven’t received a tracking number for my shoes

  5. Kylen April 24, 2017 at 10:22 pm Permalink

    How long will it take to ship to Texas

  6. brenk78 June 1, 2017 at 3:34 pm Permalink

    Hi, I would like to track my shoes, order#19392

    • donald jones June 7, 2017 at 9:40 am Permalink

      Thank you for your order from us,the DHL tracking number about your shoes is 9481656240.And we will send you the exchange tracking number to check online,once we get it from the delivery company.

  7. bn75.xq June 7, 2017 at 9:49 pm Permalink

    Hi I would like to track my shoes, order number 19181

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